Shipping policy

SHIPPING POLICY

Thank you for your order! We strive to ship your products quickly and safely.

PROCESSING TIME
All orders are processed and prepared for shipment within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

SHIPPING METHODS
We offer the following shipping options at checkout:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Priority Overnight: 1 business day

Shipping costs are calculated at checkout based on your order weight, destination, and selected shipping method.

INTERNATIONAL SHIPPING
We currently ship to select countries worldwide. International delivery typically takes 10-21 business days depending on the destination country. International customers are responsible for any applicable customs duties and taxes.

TRACKING YOUR ORDER
Once your order ships, you'll receive an email confirmation with a tracking number. You can use this number to monitor your package's delivery progress via the carrier's website.

DELIVERY DELAYS
While we partner with reliable carriers, occasional delays may occur due to weather, holidays, or other unforeseen circumstances. If your package doesn't arrive within the estimated timeframe, please contact us for assistance.

DAMAGED OR LOST PACKAGES
If your order arrives damaged or is marked as delivered but not received:
1. Contact us within 48 hours with photos of the damage or proof of non-delivery
2. We will work with the carrier to investigate
3. Replacement products or refunds will be issued upon carrier confirmation

SHIPPING RESTRICTIONS
We do not ship to PO boxes or APO addresses. All deliveries require a valid street address.

RETURNS SHIPPING
Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product. Return labels can be requested by contacting our customer service team.

CONTACT US
If you have questions about your shipment or need to make changes to your order, please reach out to us within 24 hours of purchase.

Email: support@atheled.com

We appreciate your business and want to ensure your LED light therapy mask arrives safely and promptly.